Terms of service

NAHVELA – Terms of Service

Overview

Welcome to Nahvela. The terms “we,” “us,” and “our” refer to Nahvela. Nahvela operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services. By visiting our website or purchasing from Navela, you agree to these Terms and our applicable store policies. If you do not agree to these Terms, please do not use our Services.

1. Access and Account

You must be at least the age of majority in your state or jurisdiction to use our Services.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
You may not transfer, sell, or misuse your account.

2. Our Products

We make every reasonable effort to display and describe our products accurately. However, colors and appearance may vary depending on your device, screen settings, lighting, and other factors.
Please review all product descriptions, dimensions, photos, colors, and other available details before purchasing.
Product descriptions, availability, and prices are subject to change without notice.
We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Cancellations

Placing an order constitutes an offer to purchase.
Please carefully review your order, shipping information, and product selections before completing your purchase.
Orders begin processing quickly. Cancellation requests should be submitted as soon as possible but are not guaranteed.
Once an order has entered fulfillment or shipped, it cannot be canceled.
An inability to cancel an order does not make the order eligible for return due to change of mind or personal preference.
We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment issues, product availability, or incorrect pricing.

4. Prices and Billing

Prices, discounts, promotions, and product availability are subject to change without notice.
Applicable taxes, shipping, and handling charges are calculated or disclosed during checkout unless otherwise stated.
You agree to provide current, complete, and accurate billing and payment information for all purchases.
We reserve the right to correct pricing or billing errors when permitted by applicable law.

5. Shipping and Delivery

Nahvela currently ships within the United States only.

Standard order processing is typically 1–3 business days, Monday through Friday, excluding holidays.
Standard delivery is estimated at approximately 4–12 business days after processing.
Processing and delivery timeframes are estimates and may be affected by holidays, carrier delays, severe weather, periods of high order volume, or other circumstances outside of Nahvela's reasonable control.
Items within the same order may ship separately and may arrive at different times.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Once an order has shipped, tracking information will be provided when available.

Additional information regarding shipping, tracking, delivery issues, undeliverable packages, and other shipping matters is available in our Shipping Policy.

6. Returns & Refunds

Nahvela accepts returns and provides resolutions only for items that arrive damaged, defective, or incorrect.

If your item arrives damaged, defective, or incorrect, you must notify Nahvela within 7 days of delivery.

This 7-day period is for reporting eligible order issues only and does not constitute a general return window.

When reporting an eligible issue, please provide your order number along with clear photos of the item, packaging, and shipping label.

Eligible Resolutions

Once a claim has been reviewed and approved, the available resolution may include:

A replacement, subject to product availability; or
Store credit

Nahvela does not issue refunds for approved claims.

Change-of-Mind Returns

Because Nahvela is a curated home décor boutique, we do not accept returns or exchanges due to personal preference or change of mind.

This includes, but is not limited to:

Deciding you no longer like the item
Changing your décor
Determining that the item does not fit your space

Customers are encouraged to carefully review all product photos, descriptions, dimensions, colors, and other product details before placing an order.

Unauthorized Returns

All returns must receive prior authorization.

Please do not send an item back without receiving return instructions from Navela Return instructions may vary depending on the product, and unauthorized returns will not be accepted.

For complete information, please review our Returns & Refunds Policy.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Nahvella and its affiliates, partners, employees, agents, contractors, licensors, service providers, and Shopify and its affiliates will not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products.

Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.

Nahvella is not responsible for delays or failures caused by circumstances outside of our reasonable control, including carrier disruptions and other third-party service interruptions.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nahvela, Shopify, and their respective affiliates, partners, employees, agents, contractors, licensors, and service providers from claims, damages, liabilities, or reasonable expenses arising from your violation of these Terms, misuse of the Services, or violation of applicable law or the rights of a third party.

9. Intellectual Property

Unless otherwise stated, content appearing through the Services, including Nahvela branding, logos, text, graphics, and original content, is owned by or licensed to Nahvela and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit protected content without appropriate authorization.

10. Prohibited Uses

You may not use the Services:

For unlawful or fraudulent purposes
To violate applicable laws or regulations
To infringe upon the rights of Nahvela or third parties
To transmit malicious code, viruses, or other harmful material
To spam, phish, scrape, or interfere with the operation or security of the Services
To provide false or misleading information in connection with an order

Violation of these Terms may result in restriction or termination of access to the Services.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Nahvela does not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded under applicable law.

12. Termination

We reserve the right to suspend or terminate access to the Services when reasonably necessary, including for violations of these Terms or unlawful or fraudulent activity.

Termination does not affect obligations or amounts incurred before termination.

Provisions that by their nature should survive termination—including intellectual property, limitation of liability, and indemnification provisions—will continue to apply.

13. Governing Law

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time.

Any updated version will be posted through the Services. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

15. Contact Information

Questions regarding these Terms, an order, or our store policies may be submitted through our contact form or by email at:

hello@nestelleshop.com