Shipping policy

Shipping Policy

At NAVELHA, we’re committed to making your delivery experience as smooth as possible. Please review the information below regarding processing times, delivery estimates, tracking, and important shipping terms.

📦 Order Processing

  • Orders are processed Monday–Friday, excluding holidays.

  • Standard processing time is 1–3 business days.

  • During peak periods, promotions, or holidays, processing times may be extended.

  • Orders placed after 12:00 PM EST may begin processing the next business day.

Processing time is separate from shipping transit time and begins after your order and payment have been successfully received.

🚚 Shipping & Delivery Estimates

United States

  • Standard delivery: approximately 4–12 business days after processing.

Nahvela currently ships within the United States only.

Delivery timeframes are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside of Nahvela control may affect delivery.

💲 Shipping Rates

  • Shipping rates are calculated at checkout based on destination, package weight, and available carrier options.

  • If free standard shipping is available, it will be displayed at checkout when your order meets the applicable minimum.

  • Original shipping charges are non-refundable once an order has shipped.

📦 Partial Shipments

To help your items arrive as quickly as possible, products within the same order may ship separately.

There is no additional shipping charge simply because an order is divided into multiple shipments. You will receive tracking information for each shipment when applicable.

🔎 Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to update within the carrier’s system.

🏠 Address Accuracy & Order Changes

Please carefully review your shipping address, including apartment or suite numbers, before completing your purchase.

If you notice an error after placing your order, contact us at hello@nestelleshop.com as soon as possible. We will do our best to make the correction before fulfillment begins; however, changes cannot be guaranteed once an order has entered processing.

Packages cannot be rerouted by Nestellé once they have shipped.

Nahvela is not responsible for orders delivered to an incorrect address provided by the customer.

✍️ Delivery Attempts & Signatures

Shipping carriers may require a signature for certain deliveries, including high-value orders.

If a delivery attempt is missed, please follow the instructions provided by the carrier to arrange redelivery or pickup.

📦 Undeliverable or Refused Packages

If a package is returned because the shipping address provided was incorrect or incomplete, the package was refused, or delivery could not be completed, please contact us at hello@nestelleshop.com.

Once the package has been received and reviewed, eligible orders may be issued store credit, less any original shipping charges and carrier return fees.

Nahvela does not automatically reship packages that are returned as undeliverable or refused.

🚨 Lost, Stolen, or Marked “Delivered” Packages

If tracking shows your package as “Delivered” but you have not received it:

  1. Verify the shipping address associated with your order.

  2. Check with household members, neighbors, building management, and surrounding safe-drop areas.

  3. Allow 24–48 hours for possible carrier scanning delays.

If your package still cannot be located, contact the shipping carrier to open a missing package claim and then email hello@nestelleshop.com with your order number and available claim information.

While Nahvela cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier, we will assist you with available next steps and the carrier claims process.

🛠️ Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must notify Nahvela within 7 days of delivery. This 7-day period is for reporting eligible order issues only and does not constitute a general return window. Nahvela does not accept returns or exchanges due to change of mind or personal preference.

When contacting us at hello@nestelleshop.com, please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • A photo of the shipping label

Once your claim has been reviewed, we’ll provide instructions and the appropriate resolution.

Please do not return an item without prior authorization, as return instructions may vary depending on the product.

For additional information, please review our Returns & Refunds Policy.

⏳ Pre-Orders & Backorders

When applicable, estimated shipping windows for pre-order or backordered items will be displayed on the product page and are subject to change.

If an order contains both in-stock and pre-order items, the items may ship separately.

📋 Shipping Restrictions

  • Nahvela currently ships within the United States only.

  • Certain items may be subject to carrier or regulatory shipping restrictions.

  • PO Boxes and APO/FPO/DPO addresses may require specific carriers and may experience extended delivery times.

  • Shipping availability varies by destination. If your location is not supported during checkout, please contact hello@nestelleshop.com before placing your order.

❌ Order Cancellations

Orders begin processing quickly.

To request a cancellation, contact hello@nestelleshop.com as soon as possible after placing your order.

Cancellation requests are not guaranteed. Once an order has entered fulfillment or shipped, it cannot be canceled.

An inability to cancel an order does not make the order eligible for a return due to change of mind or personal preference. Please review our Returns & Refunds Policy for additional information.

🎄 Seasonal & Carrier Delays

During peak shopping seasons, promotions, and holidays, please allow additional time for processing and delivery due to increased order and carrier volume.

We appreciate your patience during these periods.

❓ Questions?

We’re happy to help.

📧 Email: hello@nestelleshop.com

For information regarding damaged, defective, or incorrect items, please review our Returns & Refunds Policy.