NAHVELA Returns & Refunds Policy

At NAHVELA we carefully curate each piece and want your order to arrive exactly as expected. If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.

To help us resolve the issue, please include your order number along with clear photos of the item, packaging, and shipping label.

Eligible Returns & Resolutions

Returns and other resolutions are available only for items that arrive damaged, defective, or incorrect.

Once your claim has been reviewed and approved, the available resolution may include:

• A replacement, subject to product availability; or

• Store credit

Nahvela does not issue refunds for approved claims.

All returns must be authorized before being sent back. Please do not send an item to NAHVELA without receiving return instructions, as instructions may vary depending on the product.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must notify NAHVELA within 7 days of delivery.

This 7-day period is for reporting eligible order issues only and does not constitute a general return window.

When contacting us, please provide:

• Your order number

• Clear photos of the item

• Photos of the packaging

• A photo of the shipping label

Once your claim has been reviewed, we’ll provide instructions and the appropriate eligible resolution.

Change-of-Mind Returns

Because NAHVELA is a curated home décor boutique, we do not accept returns or exchanges due to personal preference or change of mind.

This includes, but is not limited to, deciding you no longer like the item, changing your décor, or determining that the item does not fit your space.

We encourage you to carefully review all product photos, descriptions, dimensions, colors, and other product details before placing your order.

Non-Returnable Items

In addition to change-of-mind purchases, the following items are not eligible for return:

• Sale items

• Gift cards

If you have questions about an item before purchasing, please contact us before placing your order.

Return Shipping

If an approved return is required because an item arrived damaged, defective, or incorrect, NAHVELA will provide return instructions.

Please do not send an item back without prior authorization. Unauthorized returns will not be accepted.

Questions?

If you have questions about an order or product, please contact us through our contact form or email hello@nestelleshop.com.