Shopping With Confidence

 Shopping With Confidence

At NAHVELA™, we want you to feel confident from the moment you place your order to the moment it arrives.

Shipping

  • Orders are processed Monday–Friday, excluding holidays.

  • Standard processing time is 1–3 business days.

  • Standard delivery is approximately 4–12 business days after processing.

  • NAHVELA™ currently ships within the United States only.

  • Tracking information will be emailed once your order ships.

For complete details, please review our Shipping Policy.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking information to update within the carrier's system.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must notify NAHVELA™ within 7 days of delivery.

This 7-day period is for reporting eligible order issues only and does not constitute a general return window.

When contacting us, please include:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging

  • A photo of the shipping label

Once your claim has been reviewed and approved, the available resolution may include a replacement, subject to product availability, or store credit.

Returns

Because NAHVELA™ is a curated home décor boutique, we do not accept returns or exchanges due to change of mind or personal preference.

This includes deciding you no longer like the item, changing your décor, or determining that the item does not fit your space. We encourage you to carefully review product photos, descriptions, dimensions, colors, and other details before placing your order.

Returns are accepted only for items that arrive damaged, defective, or incorrect.

All returns must be authorized before being sent back. Please contact us first so we can review your request and provide the appropriate return instructions.

Unauthorized returns will not be accepted.

For complete details, please review our Returns & Refunds Policy.

Still Need Assistance?

We'd love to help.

Email us at hello@nestelleshop.com, and we'll respond within 24–48 business hours.

Thank you for choosing Nestellé. We appreciate the opportunity to help you create a home you love. 🤍

Thank you for choosing Nestellé. We appreciate the opportunity to help you create a home you love. 🤍